MyPet DIY Shipping Policy

SECTION 1 – Shipping Basics

We offer FREE Worldwide Shipping on all orders. Custom production begins after we approve your uploaded photo (submitted at checkout). Production takes 2-15 business days, followed by dispatch from our overseas facility. Global delivery typically takes 5-30 business days, subject to destination and customs processing.


SECTION 2 – Shipping Methods

Shipments are automatically assigned to optimized carriers:
✅ DHL | ✅ FedEx | ✅ UPS
✅ EMS | ✅ Local Postal Services
Note: Carrier selection prioritizes speed and reliability; specific requests cannot be accommodated.


SECTION 3 – Customs & Import Taxes

⚠️ Key Notice:

  • Import duties/taxes are determined by your country’s laws and are the customer’s responsibility.
  • Delays may occur during customs clearance.
  • Declared value reflects actual order amount.
    📌 Check estimated taxes via your local customs portal or Duty Calculator.

SECTION 4 – Delivery Timeline

PhaseDurationDetails
Production2-15 business daysStarts after photo approval
International Transit5-30 business daysCovers 200+ countries
Total Estimate7-45 business daysHolidays/weather may cause delays

SECTION 5 – Tracking Your Order

What to expect:

  1. A tracking number email within 48 hours of dispatch.
  2. Real-time shipping maps in your account portal.
    If no email arrives:
    ▸ Check spam/promotions folders
    ▸ Whitelist: mypetdiy1@gmail.com
    ▸ Visit “Order History” in your My Account

Track via:
① Our website: My Account → Order Details → [TRACK]
② Carrier’s website using your tracking number
③ Reply to our dispatch email for assistance


Policy Updates

Last updated: June 19, 2025. Global shipping timelines may vary due to force majeure (e.g., pandemics, natural disasters). Visit Shipping Updates for real-time alerts.


🐾 Customization Tip
To avoid production delays:

  • Upload high-quality pet photos (JPG/PNG, min. 2MB)
  • Ensure no obstructions (e.g., collars/harnesses)
  • Re-upload if auto-approval fails within 24hrs