MyPet DIY Shipping Policy
SECTION 1 – Shipping Basics
We offer FREE Worldwide Shipping on all orders. Custom production begins after we approve your uploaded photo (submitted at checkout). Production takes 2-15 business days, followed by dispatch from our overseas facility. Global delivery typically takes 5-30 business days, subject to destination and customs processing.
SECTION 2 – Shipping Methods
Shipments are automatically assigned to optimized carriers:
✅ DHL | ✅ FedEx | ✅ UPS
✅ EMS | ✅ Local Postal Services
Note: Carrier selection prioritizes speed and reliability; specific requests cannot be accommodated.
SECTION 3 – Customs & Import Taxes
⚠️ Key Notice:
- Import duties/taxes are determined by your country’s laws and are the customer’s responsibility.
- Delays may occur during customs clearance.
- Declared value reflects actual order amount.
📌 Check estimated taxes via your local customs portal or Duty Calculator.
SECTION 4 – Delivery Timeline
| Phase | Duration | Details |
|---|---|---|
| Production | 2-15 business days | Starts after photo approval |
| International Transit | 5-30 business days | Covers 200+ countries |
| Total Estimate | 7-45 business days | Holidays/weather may cause delays |
SECTION 5 – Tracking Your Order
What to expect:
- A tracking number email within 48 hours of dispatch.
- Real-time shipping maps in your account portal.
If no email arrives:
▸ Check spam/promotions folders
▸ Whitelist: mypetdiy1@gmail.com
▸ Visit “Order History” in your My Account
Track via:
① Our website: My Account → Order Details → [TRACK]
② Carrier’s website using your tracking number
③ Reply to our dispatch email for assistance
Policy Updates
Last updated: June 19, 2025. Global shipping timelines may vary due to force majeure (e.g., pandemics, natural disasters). Visit Shipping Updates for real-time alerts.
🐾 Customization Tip
To avoid production delays:
- Upload high-quality pet photos (JPG/PNG, min. 2MB)
- Ensure no obstructions (e.g., collars/harnesses)
- Re-upload if auto-approval fails within 24hrs