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Contact

No idea is too wild, no request too unique—we’re your one-stop shop for ALL pet personalization. Just tell us what you want, and we’ll make it happen.

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“we don’t believe in ‘can’t'”
Contact us!

Our existing collection features everything from custom albums to personalized apparel, but if your dream pet keepsake isn’t on our list, consider it a challenge we’re ready to tackle.

Whether you have a one-of-a-kind design idea, need a custom product for a special occasion, or want to transform a cherished memory into a tangible keepsake, our team thrives on bringing your vision to life. No request is too big, too small, or too quirky—we’re here to turn your pet-inspired dreams into reality.

Email Us

mypetdiy1@gmail.com
nagi0831@outlook.com

Address

Zhejiang Hangzhou,
China

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Popular Questions

During checkout, you’ll see a “Upload Custom Photo” section. Simply:
Click “Choose File” and select your pet’s photo (JPG/PNG, 300 DPI+ recommended).
Add notes (e.g., “Use this photo for the pillow design”) if needed.

Production time: 1–9 business days, depending on product complexity:
Simple items (T-shirts,): 1–3 days
Custom plush toys/albums: 5–9 days
Real-time updates: Track your order status in your account dashboard.

USA: 9–30 days
Canada: 15–45 days
Europe/Australia: 10–30 days
Rest of World: 9–45 days

Yes! You’ll receive a tracking number via email once your order ships. Track it:
USPS/FedEx/UPS/DHL/CNE

Lost packages: Contact us within 30 days of shipping for a free reprint.
Delayed packages: We’ll provide carrier contact info and assist with claims.
International delays: Check your country’s customs processing times.

Don’t worry! Email us at mypetdiy1@gmail.com within 24 hours with:
Your order number
The photo file
Which product it’s for
We’ll add it to your order before production starts!

Yes! Within 12 hours:
Reply to your design proof email
Request up to 2 free revisions
After production starts: Changes incur $5-25 fee*